Levelling Up with smarter vending solutions to enhance employee wellbeing

Our customer is a leading global logistics and shipping company with multiple high-volume distribution sites across the UK and Europe. With operations running 24/7 and a diverse workforce, their employee wellbeing strategy plays a key role in supporting productivity, satisfaction, and retention.

The customer was experiencing several ongoing issues including:

• Instability in pricing, leading to inconsistent cost management
• Poor communication and lack of dedicated account management
• Substandard coffee quality that failed to meet employee expectations
• Low service levels and reactive maintenance
• A fragmented offer across different sites, creating inequality in employee provision

Their business also had a strong commitment to sustainability, with clear targets around achieving net zero. They needed a provider who could deliver consistently high-quality, cost-stable solutions at scale - while aligning with their environmental and employee wellbeing objectives.

The key goal was to deliver price stability and an equal provision of services to all employees -regardless of location or shift pattern. They were looking for a long-term partner who could offer a tailored, scalable vending and food tech solution that included: 

• High-quality coffee at a fixed, transparent price
• Fresh food and healthier snack options available 24/7
• Seamless implementation and strong account management
• Robust sustainability credentials and transparent reporting

Our proposal addressed all their key challenges with a blend of innovative solutions:

• Bean-to-cup coffee machines with a set cup charge for barista-style coffee, significantly upgrading the previous Klix in-cup offer
• Instant coffee machines providing a cost-effective alternative. Larger sites now benefit from a combination of both machine types to offer variety while maintaining budget control
• A shift from 7oz plastic in-cup drinks to 9oz paper cups, supporting their sustainability agenda and eliminating unnecessary single-use plastic
• Smart Fridges installed at select sites, ensuring 24/7 access to fresh, healthy meals for shift workers 
• Cold drink and snack vending using the latest models to expand grab-and-go options
• Robust SLA and KPI tracking via transparent reporting dashboards
• A collaborative rollout plan aligned with the customer’s operational needs, ensuring a smooth, phased implementation

The customer has now appointed Selecta as their trusted partner for unattended food and beverage retailing across the UK - and has already begun expanding into European sites, including Ireland.

Key achievements to date include:

• A successful, phased national rollout of upgraded coffee and vending solutions
• Significant uplift in coffee quality perception, with positive feedback from employees
• Improved sustainability through a transition to paper cups and reduced plastic usage
• Enhanced staff engagement at one site via a MicroMarket installation
• Addressing unequal access to fresh food by installing a Smart Fridge in a split-site location
• Cost stability through clear pricing models

By working with the customer and identifying and addressing each individual site needs, we were able to tailor their solution and help support a more positive and engaging work environment.  The simple act of adding a smart fridge to one site resulted in all employees feeling equally valued and supported no matter which area of the site they worked on, or whatever time of day.  An expansion of our services to multiple locations across the UK and Ireland shows confidence in Selecta and our services.

Looking to improve the food and beverage options at your workplace? Contact us today using the form below to discover how our 24/7 self-serve vending and premium coffee solutions can enhance your operations and contribute towards a happier and more productive workplace.